This notice describes the general terms and conditions of the VSTEP.nl website and affiliated domain directories (“the Site”). By visiting the Site, you are accepting and consenting to the practices described in this notice. The Site is owned and maintained by: VSTEP BV, Weena 598, 3012 CN Rotterdam, The Netherlands

1.0 Accessibility

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Additional information about accessibility can be found in our privacy policy.

2.0 User responsibilities

You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not VSTEP, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the Site for any of the following:

• for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
• to cause annoyance, inconvenience or needless anxiety

We reserve the right to suspend or terminate your access to the Site immediately and without notice to you if:

• you fail to make any payment to us when due or revoke a payment without written permission from VSTEP;
• you breach the terms of this Agreement (repeatedly or otherwise);
• when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
• we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

3.0 Copyright

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VSTEP and is protected by Dutch and international copyright, authors rights and database right laws.

4.0 Customer services

Please contact our Customer Service department in case of:

• a request for a full refund
• a shipment that has not been received up to four days after the expected delivery time
• a payment has been done by mistake
• no email messages have arrived one hour after your order has been processed
• a product has been delivered that is defective, damaged or incorrect

VSTEP tries to answer all email messages within 48 hours of it's arrival. Email messages are only answered during office hours, which are Monday to Friday from 09:00 to 17:00, excluding public holidays. These times are based on the CET timezone (GMT +01:00).

VSTEP's Customer Service can be reached by email info@vstep.nl